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delivery & returns

DELIVERY

UK Delivery Information:

Shipping is FREE for any order over £100.

For orders under £100 delivery within the UK is £5.

All purchases will be processed and sent out within 3 working days by Royal Mail Signed For. This service aims to deliver within 3 working days (often next day) after being sent and will require a signature upon receipt.

 

Europe and the Rest of the World Delivery Information:

Delivery to the Europe is £10.00 for orders under £100, orders above £100 will be charged at £15.00 shipping. 

Delivery to the rest of the world is £10.00 for orders under £100, orders above £100 will be charged at £20.00 shipping. 

All purchases will be processed and sent out within 3 working days by Royal Mail International Signed For. This service aims to deliver within 5-7 working days after being sent and will require a signature upon receipt. All import duty or taxes to countries outside the EU are the sole responsibility of the customer.

 

General:

Orders will be sent to the delivery address specified when placing your order. We cannot be held responsible if this delivery address is incorrect. We cannot take responsibility for a lost or stolen parcel if you request it is left somewhere rather than signed for at your address. On occasion items maybe lost in transit. If this occurs, please contact us by email at hello@chapter2kids.com quoting your order number.

 

RETURN POLICY

Chapter 2 will refund orders returned within 14 days of purchase (delivery costs will not be refunded).

Items must be returned in their original condition and packaging. If you need to make a return please contact hello@chapter2kids.com within 14 days of your purchase quoting your order number to let us know you are sending a return. Postage costs are payable by the customer for all returns, please make sure that you obtain a proof of postage as we cannot be held responsible for goods lost or damaged in transit.

 

Items can be exchanged within 14 days of purchase.

If you would like to exchange a product please contact hello@chapter2kids.com within 14 days of your purchase quoting your order number to let us know you would like to make an exchange and the item you would like to exchange for. As our products are limited if we have the item in stock for your exchange we will hold it for you until your original purchase is returned. If the item is not in stock we will let you know by email the timescale for us to make one for you. Items must be returned in their original condition and packaging. Your exchange item will be sent out within 3 working days of the return arriving back to Chapter 2. Return postage costs are payable by the customer, please make sure that you obtain a proof of postage.

 

Please send your returns to:

Chapter 2

47 Talbot Road,

Isleworth, TW7 7HG, UK.